Last Updated: 11/17/2025
Welcome to Prime Scrap. By using our website, booking a pickup, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully.
1. Service Overview
Prime Scrap provides doorstep scrap collection, sorting, and responsible recycling services.
Our services include requesting a pickup, price estimation, on-site weighing, and instant payment.
2. User Responsibilities
By using our services, you agree to:
- Provide accurate personal details (name, phone, address, etc.)
- Provide truthful information about your scrap type and quantity
- Ensure the scrap is safe to handle (no hazardous items unless disclosed)
- Maintain access for our pickup team at the scheduled time
- Cooperate during weighing and verification
Misleading information may lead to cancellation of service.
3. Pricing & Payments
- Prices are based on market rates, material type, and on-site weighing.
- Final pricing may differ from the initial estimate based on actual material.
- Payments are made instantly through UPI, bank transfer, or cash (availability may vary by location).
- Any dispute regarding weight or rate should be raised on the spot.
4. Pickup Scheduling
- Pickup slots depend on availability and location.
- We may revise pickup time due to traffic, weather, or operational issues.
- If you are not available at the scheduled time, the pickup may be rescheduled.
5. Cancellation Policy
You may cancel your pickup anytime before the team arrives.
We reserve the right to cancel bookings due to:
- Inaccurate information
- Unsafe scrap material
- Unreachable customer
- Operational constraints
6. Prohibited Materials
For safety and compliance, our team may refuse:
- Explosives
- Chemicals or industrial waste
- Medical waste
- Batteries (unless specified)
- Hazardous liquids
- Flammable materials
If such items are discovered during pickup, the order will be cancelled immediately.
7. Verification & Safety
Our pickup team may verify:
- Your identity (if required)
- Scrap quality and weight
- Location access
This helps prevent fraud and ensures safe operations.
8. Use of Website & Content
You agree not to:
- Misuse the website
- Attempt hacking or unauthorized access
- Copy or reuse content, images, or structure without permission
- Interfere with service operations
Prime Scrap owns all rights to the website content, branding, and digital assets.
9. Limitation of Liability
Prime Scrap is not responsible for:
- Delays caused by weather, traffic, or technical issues
- Losses arising from incorrect or incomplete information provided by you
- Any indirect or accidental damages related to service usage
We take all reasonable steps to ensure accurate, safe, and reliable service.
10. Modification of Terms
We may update these Terms from time to time.
Changes take effect immediately when posted on this page.
11. Contact Us
For any questions regarding these Terms & Conditions, reach us at:
Prime Scrap Support
Email: contact@primescrap.in
Phone: +91 8076550842